Passenger Responsibilities

• Contact our offices well in advance whenever possible for scheduling appointments, making scheduling changes, or canceling scheduled rides. (We will make every attempt to accommodate your request whenever you call.)
• Allow 5 minutes before or after the pick-up times given by the schedulers for the transportation to arrive.
• Be on the look out for our vehicles and be ready to board when they arrive.

Caregivers Responsibilities

• Take care of passengers responsibilities if the passenger is incapable of doing so.

Drivers Responsibilities

• Properly and safely load and unload passengers.
• Remain helpful and considerate at all times.
• Provide safe and timely transportation services.
• Escort our client to the registration desk and announce arrival.